Our Commitment
Love Juixe is committed to making our website, lovejuixe.com, accessible and welcoming to everyone, including people with disabilities. We believe every woman deserves a comfortable, private and confident shopping experience, and we continue to improve how our site works for all visitors.

Conformance Standard
We aim to align lovejuixe.com with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with visual, auditory, motor and cognitive disabilities. We also strive to meet the requirements of the Americans with Disabilities Act (ADA) as they apply to online stores.

Accessibility is an ongoing effort. While we work to meet these standards, we cannot guarantee that every page or feature is fully conformant at all times.

Measures We Take
• Providing a "Skip to content" link so keyboard users can bypass repeated navigation.
• Supporting keyboard navigation for menus, product pages, the cart and checkout.
• Using clear headings, labels and a consistent page structure to help screen reader users.
• Adding descriptive alternative text to product and content images.
• Using readable fonts, sufficient color contrast and resizable text.
• Designing pages to adapt to desktop, tablet and mobile screens.
• Reviewing new pages, features and design changes with accessibility in mind.
• Testing the site periodically with assistive technologies and automated tools.

Checkout and Payments
Our store runs on Shopify, and checkout is provided by Shopify's secure platform, which is built with accessibility in mind. If you have difficulty completing an order online, please contact us and we will gladly help you place it by another method.

Known Limitations
Despite our efforts, some parts of the site may not yet be fully accessible. Some images or older content may lack complete descriptions, and some features supplied by third parties, such as live chat, product reviews, order tracking, returns and loyalty programs, may not fully meet accessibility standards. We are working with these providers and continue to improve these areas.

Alternative Ways to Shop and Get Help
If you cannot access any part of our website, or need information in a different format, we will help you directly. You can:

• Email us at info@lovejuixe.com
• Call us at +1 (305) 916-4320
• Message us on WhatsApp using the link on our Contact page
• Use the live chat on our website
• Write to us at 419A Atkinson DR, Honolulu, HI 96814, United States

Support hours: Monday to Friday, 9am – 5pm EST; weekends, 10am – 3pm EST.

Our team can answer product questions, help you place an order, and provide product and policy information in an accessible format on request.

Feedback and Reporting a Barrier
We welcome your feedback. If you experience an accessibility barrier on lovejuixe.com, please tell us:

• The page or feature where you had difficulty (the web address helps).
• A description of the problem.
• The device, browser and any assistive technology you were using.

Send your report to info@lovejuixe.com with the subject line "Accessibility Feedback." We aim to respond within 24 business hours and to resolve issues in a reasonable time.

Third-Party Content
Our site may link to or embed content from third parties, such as social media platforms, payment providers and partner apps. These are outside our control, and we cannot be responsible for their accessibility. We encourage you to contact us if you encounter a problem so we can raise it with the provider.

Updates to This Policy
We review this policy regularly and update it as our website and accessibility practices change. The date at the top shows when it was last revised.

Thank you for helping us make Love Juixe better for everyone.