This page brings together the key information every customer should have before and after buying from lovejuixe.com.

It summarizes who we are, how to reach us, what to expect from our products, shipping, returns and payments, and the rights you have as a consumer. It works together with our Terms of Service, Privacy Policy, Shipping Policy and Returns & Refunds policy. If anything here differs from those documents, the more specific policy applies to that topic.

1. Who We Are
• Trade name: Love Juixe
• Website: lovejuixe.com
• Business address: 419A Atkinson Dr, Apt 1506, Honolulu, HI 96814, United States
• Email: info@lovejuixe.com
• Phone: +1 (305) 916-4320

Love Juixe offers natural feminine care and intimate wellness products, including supplements and topical care products, sold directly to consumers online.

2. How to Contact Us
Our customer support team is happy to help with questions about products, orders, shipping, returns or your account.

• Email: info@lovejuixe.com
• Contact form: lovejuixe.com/pages/contact
• Help Center: lovejuixe.com/pages/helpcenter
• Live chat and WhatsApp: available through the links in the footer of our website
When you write to us, please include your order number so we can assist you faster. We aim to respond as quickly as possible.

3. Product Information
• Product descriptions. Each product page lists the product name, description, price, directions for use and ingredients. Please read the label and directions on every product before use and follow them exactly.

• Not medical advice. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. Information on our website, in our guides and in our marketing is for general educational purposes and is not a substitute for advice from a qualified healthcare professional.

• Talk to your healthcare provider first if you are pregnant, nursing, trying to conceive, taking medication, have a medical condition, or have recurring or severe symptoms. Some products, including our boric acid vaginal suppositories and slippery elm bark capsules, are not recommended during pregnancy or nursing.

• Stop use and seek care. Discontinue use and consult a healthcare provider if you experience irritation, discomfort or any adverse reaction. Seek medical attention right away if you have a severe reaction.

• Allergies and sensitivities. Review the full ingredient list before purchase. Do not use a product if you are allergic or sensitive to any of its ingredients.

• Keep out of reach of children. Store all products as directed on the label.

• Individual results vary. Experiences described in customer reviews and testimonials reflect the views of those customers. Results are not guaranteed and may differ from person to person.

4. Prices, Payment and Taxes
• Prices are shown in U.S. dollars (USD) on each product page and at checkout.

• The total you pay, including any applicable shipping, taxes and discounts, is displayed before you complete your purchase.

• Sales tax or other taxes are added where required by law and calculated at checkout.

• We accept the payment methods shown at checkout. Payments are processed through a secure checkout, and we do not store your full payment card details.

• Promotions, discount codes and gifts are subject to their stated terms, may be limited in time or quantity, and cannot be combined unless stated otherwise.

• We reserve the right to correct pricing or listing errors. If an error affects an order you have placed, we will contact you before shipping so you can confirm or cancel.

5. Orders and Order Confirmation
After you place an order, you will receive an email confirmation. Your order is accepted when we ship it and send you a shipping confirmation. If we cannot fulfill your order, for example because an item is out of stock, we will notify you and refund any amount charged for the unavailable item.

If you need to change or cancel an order, contact us as soon as possible at info@lovejuixe.com. We will do our best to help, but we cannot guarantee changes once an order has been processed.

6. Shipping and Delivery
• Processing time: typically 1–3 business days (Monday through Friday, excluding holidays).

• United States: estimated delivery of 6–13 business days in total.

• International: shipping typically takes 7–20 business days after processing, depending on destination, customs and local postal services.

• Shipping costs: calculated at checkout based on destination, products and shipping method. Free shipping offers, such as free shipping on qualifying U.S. orders, are shown on our website and at checkout.

• Tracking: you will receive tracking information by email once your order ships. Please allow up to 48 hours after shipment for tracking to update.

• Discreet packaging: orders ship in plain, unmarked packaging with no product details on the outside.

• Customs, duties and taxes: international orders may be subject to import duties, taxes or customs fees charged by the destination country. These are the customer's responsibility unless otherwise stated.

• Address accuracy: please check your shipping address before ordering. We are not responsible for orders delivered to an incorrect address provided at checkout.

• Delays, lost or stolen packages: delivery estimates are not guaranteed. If your package has not arrived within the expected window, contact us and we will help locate it.

Full details are in our Shipping Policy.

7. Returns, Refunds and 100-Day Guarantee

• 100-day return window. You have 100 days from the date you receive your order to request a return.

• Eligibility. Items must be unopened, unused and in original packaging, with proof of purchase.

• Opened personal-care items. For hygiene and safety reasons, opened or used intimate personal-care products cannot be returned. This does not affect your rights if an item arrives damaged, defective or incorrect.

• Damaged, defective or incorrect items. Please inspect your order when it arrives and contact us right away at info@lovejuixe.com. We will evaluate the issue and make it right, even if the item has been opened.

• Non-returnable items. Perishable goods, custom or personalized orders, hazardous materials, sale items and gift cards.

• How to start a return. Email info@lovejuixe.com with your order number or use our returns portal. Returns sent without an approved request will not be accepted.

• Refunds. Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us.

• Exchanges. Return your original item once approved and place a new order separately.
Full details are in our Returns & Refunds policy.

8. Subscriptions
If you choose a subscription or recurring order, the product, price, billing frequency and renewal terms are shown at the time you sign up and in your confirmation email.

You can review, change, pause or cancel your subscription at any time through the Manage Subscription link on our website, or by contacting us. Please make changes before your next renewal date to avoid being charged for the next order.

9. Your Privacy and Personal Data
We collect and use your personal information only as described in our Privacy Policy. We use it to process orders, provide customer support, improve our services and, where you have agreed, send marketing messages. 

You can unsubscribe from marketing emails at any time using the link in each message. Depending on where you live, you may have rights to access, correct, delete or opt out of the sale or sharing of your personal information. To make a request, contact us at info@lovejuixe.com.

10. Your Rights as a Consumer
• United States. You may have rights under federal and state consumer protection laws, including rights relating to product defects, billing errors and unfair or deceptive practices. Nothing in our policies limits those rights.

• European Union. If your order ships to the EU, you have the right to cancel or return it within 100 days of receipt, for any reason and without justification. Per EU consumer protection law, sealed hygiene or intimate-care items that have been opened after delivery are excluded from this right.

• Other countries. Local consumer laws may give you additional rights, which we respect.

• Payment disputes. If you see a charge you do not recognize, please contact us first so we can resolve it quickly. You always keep the right to contact your bank or card issuer.

11. Complaints and Dispute Resolution
We want to resolve any concern directly and fairly. If you are not satisfied, please contact us at info@lovejuixe.com with the details and your order number. We will review your complaint and respond as promptly as possible. If we cannot resolve it together, you may contact your local consumer protection agency or, in the United States, the Federal Trade Commission at reportfraud.ftc.gov. Additional terms regarding governing law and dispute resolution are set out in our Terms of Service.

12. Accessibility
We want everyone to be able to use our website. If you have difficulty accessing any part of it, contact us at info@lovejuixe.com and we will work with you to provide the information or help you need.

13. Changes to This Page
We may update this Consumer Information page from time to time. The "Last updated" date at the top shows when it was last revised. Changes apply to orders placed after the update.